Retrieval of a deleted file

[Myselfanjana]

what if i havent signed into the app and accidently deleted a file....can the file be retrieved back?

[Harsh Vardhan Pareek]

Hi @Myselfanjana 

Could you confirm exactly from where did you delete the file? Was it in the local storage, or the app? 

What were the exact steps you have done to delete the file?

Looking forward to hearing back from you.

Thanks,

Harsh

[Myselfanjana]

Actually it was deleted from the app but now its removed from the internal storage too.

Along with other files i wanted to delete this file is also selected by mistake then from the options i seleted the 'delete' option

Then selected 'yes'.

[Harsh Vardhan Pareek]

Unfortunately, the files deleted from the app get deleted permanently and there is no way to recover them. 

Regards,

Harsh

[Margaret26847087zvb5]

Local storage

[S. S]

Hi @Margaret26847087zvb5,

Hope you are doing well. Sorry for the trouble.

The option to delete is provided so that you can permanently delete the file from the source location. If you have done that and proceeded with pressing the "Yes" option, I am afraid the file is deleted permanently and you can only retrieve it if you have a copy of it saved elsewhere.

To remove a file from the list of Acrobat Reader Mobile, you can use the option "Remove from recents" and the source file remains untouched.

Hope this helps.

-Souvik.