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REUND

New Here ,
Jul 05, 2022 Jul 05, 2022

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How can I get a refund? My niece is only 4 years old. She accidentally clicked the subscription button on the app which is Adobe and pay 1,400 pesos. I want to have my money back and cancel the subscription. I really need the need the money. Please help. Anyone? 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 05, 2022 Jul 05, 2022

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Hello Tyrel,

 

I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact Play Store to get a refund for the subscription.

You may refer to the link for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can also start the refund process from the below link:

Request a refund on Google Play - Google Play Help

 

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 05, 2022 Jul 05, 2022

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Hello Tyrel,

 

I hope you are doing well. Per the description, I understand that you want to cancel the subscription.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact Play Store to get a refund for the subscription.

You may refer to the link for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can also start the refund process from the below link:

Request a refund on Google Play - Google Play Help

 

 

Let me know if this helps.

 

Thanks,

Souvik.

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