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Rude to ask for unscheduled login on mobile phones

New Here ,
Nov 30, 2022 Nov 30, 2022

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I use acrobat reader amongst others for tickets for concerts, theatres etc.

How do you dare to assult me with the question to login.
When I use the app for showing received information like tickets for airplanes, theatres, reservations etc. You cannot suddenly ask for any kind of confirmation.

If this happens once more in the future I will stop with Adiobe and find some reliable pdf reader.

If you want to change anything, force me to paricipate in anyy paied service you should announce that ample time in advance and not at the moment that I need the product that you supplied.

 

From now on I don't trust you any longer and will make myself undependent for these type of suprises

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Adobe Employee ,
Dec 01, 2022 Dec 01, 2022

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Hi @raymondv72620410,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind briefing us about the issue that you faced? Were you previously logged in to the application and got signed out automatically? Are you using the application in guest mode and asked to sign in? 

If the latter is the case, it could be any accidental touches on the paid features which triggered the sign-in wall.

 

Please let us know the exact scenario so we can assist you better.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Again, this time yesterday, I met the unexpected and unwanted login procedure on my tablet. I don't know how and why and did not investigate the circumstances.
I needed some information on my NAS server, stored in PDF format and needed it quickly.

It took me to much time to get everything working (retrieving login name, e-mail address, password, looking in my phone) to get the security code.

Today I checked out on my tablet and on my phone.
Everything worked well.
I checked my PC and there I was not signed in.

Apparently some unknown divine sadistic authority forces me to participate in some initiation ritual.

As I expressed before I don't want ever to be forced to participate in these kind of rituals at a time that I'm busy with other things.

Now I'm not signed in and nevertheless everything performs OK.

To prevent similar experiences in the future I will skip Acrobat and find some other tool to read PDF files.

 

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Adobe Employee ,
Dec 28, 2022 Dec 28, 2022

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Hi @raymondv72620410,

 

Sorry to hear that. Viewing the PDF files should not require a log-in. 

 

Also, is the account you are referring to managed by your Organization? There are options to force log out of the application. 

 

Please check and let us know. If these are not the scenarios, we would want some additional information:

1. The application version you are using;

2. The operating system you are using and its version;

 

Also, please check if the application is updated.

 

-Souvik

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Versions :

on my laptop (Lenovo E580 windows 11) 2022.003.20282 64 bits

On my phone (Samsung M21, Android 12 Versie one UI core 4.1) 22.11.0.24919

On my tablet (Lenovo Android 10. TB-J606F_S120184_210520_ROW) 22.11.0.24919

The domain vangelder.nl is mine and I'm the manager.

Enclosed two sceenprints of my tablet. One without sign in and one after sign in.
Yesterday I was forced to sign in, but I don't know why, since you say that it is not necessary to sign in. Hence if I was not signed in why to force me to do so and if I was signed in why to sign in once more.

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Besides the equipment mentioned Acrobat also used on a windows desktop, another Lenovo tablet and another Samsung phone.

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Adobe Employee ,
Dec 29, 2022 Dec 29, 2022

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Hi @raymondv72620410,

 

Thank you for the information. 

 

You may try the steps mentioned here for the desktop application: Adobe Creative Cloud signs you out or asks you to sign in repeatedly.

 

For the issue with the mobile apps, let me forward the information to the team and get back to you with a possible solution.

 

I request your kind understanding and patience.

 

-Souvik.

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi @raymondv72620410,

 

We would require a few more pieces of information to speed up the investigation:

1. The method through which you log in;

2. How frequently is this issue with the app asking you to log in?

3. Is this only with your account, or have you checked with any other guest account and experienced the same issue?

 

Please let us know so we can update the details to the product team.

 

-Souvik.

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New Here ,
Jan 11, 2023 Jan 11, 2023

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1. e-mail then security code sent by SMS, then password

2. two times

3. I started Acrobat without account, then I had to login, which normally does not happen, so I did not know my username and password, had to retrieve them (I have all my password and usernames registered in a secured application) bu that was pretty clumsy at that moment.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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aagain and again adobe assults me with unwanted and inconvenient and annoying login obligations.

See the screenprints. And finally I had to retrieve a code from another phone to get ion.
I will no longer suffer from thes type of dictatorial procedures.

Keep doing this. I QUIT AND START USING AN ALTERNATIVE !!!!!!!!!!!!!!!!

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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Hi @raymondv72620410,

 

We are aware of your issue and have logged a bug. Out team is working on getting this fixed at the earliest.

 

I request your kind understanding and patience.

 

-Souvik.

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