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Save to Document Cloud isn’t working

Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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The "Save to Document Cloud" function in Acrobat Reader has suddenly stopped working.

I get the error message, "Unable to save the file to Document Cloud.  A copy has been saved to your device."  Initially it gives me the usual green message, "Saved to Document Cloud," but a few seconds later it switches. 

I'm using a 2020 iPad Air, running the latest version of iOS.  I've checked my iPhone, and the issue occurs there too, so it appears to be a problem with the app.
I've never had a problem before.  
Both Reader & iOS last updated on the 27 July, this problem first appeared four days later.   I successfully saved files to Document Cloud during those four days, so it doesn't seem to be related to the updates.  All files seem to be affected, not just ones downloaded today - I've tried saving files I've previously saved successfully, with no luck. 
I've tried everything I can think of - logged out of the app & in again, reset the iPad, checked the settings for iCloud & Reader - nothing has worked. 
I've also deleted & reinstalled the app, made no difference. 
Any ideas would be very much appreciated!

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iOS , PDF forms

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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Hi @jrubenach 

 

Hope you are doing well.

Sorry for the delayed response. Thanks for providing the details. As mentioned in the issue description that the "Save to Document Cloud" function in Acrobat Reader has suddenly stopped working. Would you mind sharing some more details to understand the issue better?

1. What connection you are using is it wifi or cellular? 

2. Go to https://documentcloud.adobe.com and try to save a file to the cloud and check if that works.

3. Version of Acrobat Reader mobile?

4. Version of iOS?

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
Sep 14, 2021 Sep 14, 2021

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Hi Harsh,

Thanks for your reply. I solved it on my own - turns out I'd reached the storage limit for the document cloud free version, an issue that was fixed simply by subscribing.

Which I'd have figured out immediately if the error message gave ANY hint of the problem was, instead of simply, "an error." 🙄

Got there in the end though!

Thanks again for responding, you're the only person who did. 

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