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Semaine d‘essai facturée

New Here ,
Jan 16, 2023 Jan 16, 2023

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Bonsoir!

J'aimerais savoir pourquoi j'ai été facturé pour le mois d'essai. 
J'ai cliqué sur "obtenir une semaine d'essai" il y a quelques minutes et cela a été immédiatement débité de mon compte.

 

En attente de votre réponse.

 

Cordialement,

 

Erika Sepulveda 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @ERIKA27967825jh00,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

I checked your account and saw the subscription for Acrobat Reader Mobile is activated to be billed monthly. 

 

The 7-day free trial is only applicable if you are opt-in for the yearly charged subscription and not monthly. 

 

If you do not wish to proceed with the subscription, you may go ahead with the cancellation from the store where you were charged from. 

 

Hope this clarifies the confusion.

 

-Souvik.

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi @ERIKA27967825jh00,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile billing.

 

I checked your account and saw the subscription for Acrobat Reader Mobile is activated to be billed monthly. 

 

The 7-day free trial is only applicable if you are opt-in for the yearly charged subscription and not monthly. 

 

If you do not wish to proceed with the subscription, you may go ahead with the cancellation from the store where you were charged from. 

 

Hope this clarifies the confusion.

 

-Souvik.

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