Siguen cobrando la suscripción que cancele

[Jsera31]

¡Buen día!

Cancele con tiempo mi suscripción en la aplicación de Google play y me volvieron. Cobrar Adobe. 

He verificado directamente en la aplicación y no tengo suscripción activa, y me volvieron a cobrar.

[S. S]

Hi @Jsera31,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/4g6Dz6R)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/4g6Dz6R)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.