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Solicitação de reembolso

New Here ,
Apr 14, 2023 Apr 14, 2023

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Fiz a assinatura do serviço no período de assinatura de 7 dias gratuito.Porém no mesmo dia que fiz a assinatura,solicitei o cancelamento do serviço.Então gostaria  de solicitar o reembolso referente ao cancelamento do serviço,pois veio a  cobrança do serviço na minha fatura.

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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@Paulinha29417522iq9b 

 

You posted to the orphaned Acrobat Reader Mobile (beta). If you are not using beta, we can move your post for you.

 

You need to contact Google Play where you purchased.

For Android (Google Play)
To cancel:
https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel 
To request a refund:
https://support.google.com/googleplay/workflow/9813244 

We cannot assist with billing on this forum.

 

Jane

 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Bom dia. 

Fiz a assinatura do serviço no período de 7 dias gratuito,porém no mesmo dia que assinei,solicitei o cancelamento dentro do período acima informado e veio a cobrança do serviço na minha fatura.Então gostaria de solicitar o reembolso do serviço ao qual não irei mais utilizar.

 

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi @Paulinha29417522iq9b,

 

Hope you are doing well. Sorry for your experience with billing on Acrobat Reader Mobile subscriptions.

 

Adding to the suggestions from Jane and kglad, you might want to check the reason why you were charged and if you are eligible for a refund: Want to cancel your subscription? Check if you are

 

Hope this helps.

 

-Souvik

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