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Solicitud de reembolso

New Here ,
Feb 17, 2022 Feb 17, 2022

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Buenas tardes mi hija obtuvo una versión de prueba de la aplicación, pero estaba conectada su cuenta a mi tarjeta por lo que me realizaron un cargo por 649 pesos, la aplicación no es de utilidad para mi hija y aunque se solicitó el reembolso a googleplay se niegan a hacerlo y dicen que busquemos alternativas con ADOBE. Les pedimos encarecidamente que hagan el reembolso del pago. Gracias.

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Hi @Sharon Paola23218240y3nx 

As the subscription is managed by Google play store only, kindly check out these links for clarity on cancellation and refund.

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

https://support.google.com/googleplay/answer/2479637?hl-en

 

Let us know if that helps.

 

Thanks,

Harsh

 

 

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