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Some PDF files won't open unless I create a copy, others work

New Here ,
Jan 31, 2022 Jan 31, 2022

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Hi,

 

I'm using iOS 12.1 and run my business out of Google Drive File Stream. Every day I try open previously saved PDFs for clients, but they won't open. I can right click > open or open with, but it makes no difference. If I view the file online through GDrive then I can open it without issue, however I need use of the Adobe program as I have to run multiple tabs at once.

If I make a copy of the file, then I can open that copy immediately. Sometimes that copy might not work in the following days though.

I'd really appreciate assistance as this slows down my productivity a lot. Thanks!

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Community Expert ,
Feb 01, 2022 Feb 01, 2022

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You've posted in the wrong forum, so I moved this thread into Acrobat Reader Mobile.

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Hi @James Lockhart 

 

As mentioned that you can't open PDFs in Acrobat app from Google Drive. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. Can you open files other than GDrive location?

3. If possible, could you share a video of the issue?

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

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New Here ,
Feb 08, 2022 Feb 08, 2022

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Hey Harsh,

 

1. Version 2021.007.20099

2. I use File Stream, so I'm opening from a folder, not the browser. All of my business is kept in GDrive so I have not noticed if the PDF's fail to open outside of Google Drive.

3. I will need to come across the issue again, also it will need to be generice documents as most of my files are sensitive items.

 

I will look for a later version of Adobe now.

 

Thanks

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Thanks for providing the details. Could you confirm the operating system name and version and the exact workflow that you are following to open the PDFs?

 

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