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Sub payment email change

New Here ,
Feb 03, 2022 Feb 03, 2022

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I'm trying to upgrade my account to premium. When I do so it takes me to my other email addresses on file. I'M LOGGED IN UNDER THE ONE I WANT, however when going to pay for the subscription it'll only give me another account that I have that I do not want to use. There's no option to change it. What do I do?

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New Here ,
Feb 07, 2022 Feb 07, 2022

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Adobe Employee ,
Feb 22, 2022 Feb 22, 2022

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Hi @Lesa22986145fryd 

 

Sorry for the delayed response, could you provide us with a few more details to understand the issue better?

1. Your email, but send us in a private message.

2. A video/screen recording that can clearly show the workflow that you are following to purchase the subscription.

 

Thanks,

Harsh

 

 

 

 

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