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Subscription Bought on the Apple App Store, using Apple ID - NOT WORKING

New Here ,
Apr 02, 2024 Apr 02, 2024

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Hey All,

I have noticed that this is a recurring problem.  I paid for a subscription on my phone and when i try to log in using the same credentials on my laptop, it says I have a free account and not a paid one.

 

I also noticed that when i logged back into the app (now back on my phone), AFTER my first initial purchase and use, It ALSO said that my account type was "FREE" and not premium.  When i used the "Restore Purchases" option on the app, it would either get hung up and not do it... no I lie, it actually worked ONCE..but the very next time i tried to use it, it was gone and back to a free account.

 

So cancelled my subscription but am just about to ask for a refund.  I used it once and for 10seconds and that was only when i made the initial subscription.

 

Please Help or give me a refund.

 

FYI:  my Apple ID is on an "@me.com" account, but when i make purchases, it for some reason, goes under another email of mine, but its a Gmail Account.  Same thing happens when i tried to log on using the option to use you APPLE ID.

 

Maybe I am being too nice and thinking that may be the problem, but it absolutely is a garbage answer if it is!

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Cancel subscription , Crash or freeze , iOS

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New Here ,
Apr 02, 2024 Apr 02, 2024

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I forgot to add one more screenshot.  This one shows that i could not restart my already paid for subscription using the "RESTORE PURCHASES" button.

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New Here ,
Apr 07, 2024 Apr 07, 2024

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I am having the same issue. I had been using my Adobe subscription for 18 months (renewal included - bought via App Store) without issues. Then it logged me out on my MBP and now it is making me purchase Adobe again.

I have tried logging in as Apple, Microsoft, with email (always with the same email ID), same issue.

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New Here ,
Apr 30, 2024 Apr 30, 2024

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Did you get this resolved? I have the same issue. 

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