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Subscription but no subscription

Community Beginner ,
Aug 03, 2022 Aug 03, 2022

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It says I have a subscription, but when I try to do things it asks me to sign up. I hit, restore purchases and it says no purchases to restore. I tried purchase and it says, already purchased. 

  • I'm going around in circles here.
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1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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@Margaret255110864ax5 Hi,

 

Thank you for sharing the screenshot; however, I would need the order number to properly trace the subscription. 

 

To get the order number, please go to Google play store -> payments, and subscriptions ->click on Acrobat -> please take a screenshot and share the details with me. 

 

 

If you have purchased your subscription from the galaxy store, please follow the steps below to get the information :

1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

2. Tap “Subscriptions” in the Galaxy Store menu.

3. Select an app.

 

This would help me trace the subscription details and assist you better. 

 

Thanks,

Souvik.

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Same !

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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@Ariel25511324j524 Hi,

 

I checked your account and saw an active subscription for Acrobat Premium using iTunes.

 

Can you let me know if you are logging in by selecting the option to log in using Adobe ID or Apple ID? 

Also, please try restoring the purchase from within the application once to check if it works.

 

To learn more, check the given link: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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I could of swore I purchased through Google. So I've been logging in with 

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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@Margaret255110864ax5 Hi,

Can you share the screenshot of the subscription which also shows the Order number so that I can get the complete details of it.

 

Thanks,

Souvik.

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Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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This is where it says I already have a subscription 

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Adobe Employee ,
Aug 15, 2022 Aug 15, 2022

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@Margaret255110864ax5 Hi,

 

Thank you for sharing the screenshot; however, I would need the order number to properly trace the subscription. 

 

To get the order number, please go to Google play store -> payments, and subscriptions ->click on Acrobat -> please take a screenshot and share the details with me. 

 

 

If you have purchased your subscription from the galaxy store, please follow the steps below to get the information :

1. Log in to Galaxy Store and tap the “Menu” icon from the main screen.

2. Tap “Subscriptions” in the Galaxy Store menu.

3. Select an app.

 

This would help me trace the subscription details and assist you better. 

 

Thanks,

Souvik.

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New Here ,
Aug 03, 2022 Aug 03, 2022

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รับ Outlook สำหรับ Android<>

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello Margaret,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account details with the community's registered email address and could not find any active subscription.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

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