• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription can’t be restored

New Here ,
Mar 05, 2022 Mar 05, 2022

Copy link to clipboard

Copied

When attempting to use Adobe reader premium functions like combine .PDFs I get an error saying I need to subscribe. However when I go to subscribe it says that I'm already subscribed. When I close that windo it just says unknown error and shuts down. A bit useless, there's no workaround trying to cancel subscription and re start it either. 

TOPICS
iOS

Views

221

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

Copy link to clipboard

Copied

LATEST

Hi @Alec23454170lw4m 

To use your subscription, you have to sign in with the same email, which was used to buy the subscription. Here is a help document to view your subscription.

https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Thanks,

Harsh 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines