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Subscription does not work

New Here ,
May 20, 2022 May 20, 2022

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Paid 69 for the whole year and paid for it on my iPad . I returned the iPad a couple months ago, and now I'm trying to access it and all I receive it "error" it failed, then I try to restore and that too failed . This is on my phone and so is it different 

 

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Cancel subscription , Edit and export , Install update and subscribe

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hello Michael,

 

I hope you are doing well. I am sorry for the experience you had with using your subscription features.

 

Please try the below steps and check if it works:

1. Log out from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the application with the same credentials.

 

Let me know if it helps.

 

Thanks,

Souvik.

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