Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Subscription for Adobe Premium on iPad not working

New Here ,
Nov 28, 2019 Nov 28, 2019

I purchased a subscription of adobe premium for my iPad but I am not able to use the Edit PDF option.  It still appears on the lower right with a blue star next to "Edit PDF" and when selected it takes me back to the info page comparing standard vs premium and so I click on subscribe again but then it goes from "purchasing" to telling me I already have a subscription and if I want to manage.  When I click manage it only gives me an option to cancel.  Which I did, trying to see if it was an app update/download issue and tried it again but still not working.  I tried deleting the app and re-downloading, I tried signing out of my account and back in and I tried shutting off and restarting my iPad.  None of these have worked.  

 

Why isn't my acrobat app recognizing the subscription?

505
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 28, 2019 Nov 28, 2019
LATEST

i don't know of any "adobe premium" subscription.

 

check your account, https://accounts.adobe.com

 

what subscription/service is listed?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines