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Subscription issue

New Here ,
Jul 19, 2023 Jul 19, 2023

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I subscribed for Adobe Acrobat Premium and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

 

Already purchased.

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Android , Install update and subscribe

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Adobe Employee ,
Jul 29, 2023 Jul 29, 2023

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Hi @Punjab31168404cgow,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help

 

Let me know if this help.

 

Thanks,

Souvik.

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