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Subscription not working

New Here ,
Aug 05, 2022 Aug 05, 2022

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Says I'm a free user but I bought the subscription and it won't work?

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hello Aaron,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account details with the community's registered email address and could not find any active subscription.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

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New Here ,
Aug 05, 2022 Aug 05, 2022

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This is a picture from my settings under subscriptions on my phone, I bought the subscription on July 28th.

Get Outlook for iOS<>

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New Here ,
Aug 05, 2022 Aug 05, 2022

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C34A3E4C-C6A1-4BB3-9DF5-08FBEE3786AC.png

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New Here ,
Aug 05, 2022 Aug 05, 2022

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If I try to re-purchase it again I get this.

 
F0A52A00-599D-481C-B28A-C6166615DE4A.png

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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@Aaron25538833c4z3 Hi,

 

Thank you for sharing the screenshots. Are you logged in on the Acrobat Reader Mobile using your Apple ID or Adobe ID? 

 

Can you please check, log out from Reader and then log in back using Apple ID?

 

Thanks,

Souvik.

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New Here ,
Aug 05, 2022 Aug 05, 2022

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I'm logged in with my Apple ID 

[PI removed by moderator]

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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@Aaron25538833c4z3 Hi,

 

I could not find an active subscription with your email address. Can you share the details of your subscription with me over private messages? 

[To share over private messages, click on my profile name-> click the blue button that says send a message]

 

Thanks,

Souvik.

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