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Subscription Refund

New Here ,
Nov 17, 2022 Nov 17, 2022

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Hello I would like to get a refund of my funds because my card was accidentally charged for a yearly use of Adobe Acrobat Premium on my iPhone by an automatic subscription which I didn’t set up & once I noticed this I canceled the subscription. I got the charge today and today itself I made the cancellation. Please help me in knowing the way forward 

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Cancel subscription , iOS

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hello @YEYO271809383h4k 

 

I hope you are doing great, and sorry for the issue you've experienced.

 

I understand that you want to refund your subscription.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android
Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS
Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let us know if this helps.

 

Regards,

Krutikka

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