• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription

New Here ,
Aug 10, 2022 Aug 10, 2022

Copy link to clipboard

Copied

I subscribed to the free trail yesterday and you guys took my money and the trail period was not even over or even started. I would like to kindly ask for my money back please. I only subscribed to the trial offer I don't understand how and why my money was taken. 

TOPICS
Cancel subscription

Views

235

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 10, 2022 Aug 10, 2022

Copy link to clipboard

Copied

@Olwethu25594361awgv 

 

Acrobat Reader for Mobile is free. If you subscribed to something through Apple or Google Play, then you did not subscribe through Adobe, and you need to go through them.

 

Apple App Store:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Google Play:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

Did not complete download nor did I acccept the fees 

how do I delete this app? 
I've been thru the entire info and no obvious way to delete the app 

Please show me how to get out of this theft 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied


@Mike25610219y9mh wrote:

"Please show me how to get out of this theft"


 

Theft? It's not theft. Apple or Google Play will refund your money when you properly cancel your trial within the seven days. If you don't cancel you will continue to be billed.

 

 


"how do I delete this app?" 

You haven't said if you are on an iPad, iPhone, or Android device, but delete it as you would any app. Just be sure to properly cancel.

 

Jane

Forum volunteer

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

LATEST

@Mike25610219y9mh Hello,

 

Adding to what Jane said,

 

please refer to the below links to know how to delete an application from your device depending upon the platform:

For Android: Delete or disable apps on Android - Android Help (google.com)

For iOS: Delete apps on your iPhone, iPad, and iPod touch - Apple Support

 

I hope this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines