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New Here ,
Nov 14, 2022 Nov 14, 2022

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I am subscribed to premium features and I can not use them. It's asking me to subscribe AGAIN. I need to edit my pdf immediately 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi @kita27124169f9hk,

 

Hope you are doing well. Sorry for your trouble with Acrobat Reader Mobile.

 

I checked with your account registered on the community boards and could not find an active subscription. Would you mind sharing the email address over private messages you are subscribed to so we can look into the issue?

[To send a private message, you can click on my my profile name, the next page that comes up, click the blue box saying "Send a message"]

 

Also, can you share a few screenshots of the error you see? Please try the below troubleshooting steps.

1. Go to Profile-> Subscriptions;

2. Click on Restore Purchases.

 

You can learn more here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps.

 

-Souvik.

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Get Outlook for Android<>

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Adobe Employee ,
Nov 24, 2022 Nov 24, 2022

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Hi @kita27124169f9hk,

 

Hope you are doing well. Sorry for your trouble with Acrobat Reader Mobile.

 

I checked with your account registered on the community boards and could not find an active subscription. Would you mind sharing the email address over private messages you are subscribed to so we can look into the issue?

[To send a private message, you can click on my my profile name, the next page that comes up, click the blue box saying "Send a message"]

 

Also, can you share a few screenshots of the error you see? Please try the below troubleshooting steps.

1. Go to Profile-> Subscriptions;

2. Click on Restore Purchases.

 

You can learn more here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Hope this helps.

 

-Souvik.

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