• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
1

Subscription

New Here ,
Apr 25, 2021 Apr 25, 2021

Copy link to clipboard

Copied

I'm a hard working single mom. Having 69.99 taken out of my account because of a accidental subscription and immediately cancelled the subscription right away. Never even used. Please do the right thing and refund our money.

 

TOPICS
Cancel subscription

Views

519

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 25, 2021 Apr 25, 2021

Copy link to clipboard

Copied

Hi there ,

 

Hope you are doing well and sorry for the trouble. As described you want to get a refund.

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

 

For more information about cancellation of trial /subscription please checkout the help page https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Hope this information will help

 

Regards

Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

It has been impossible to get intouch with a live person. My problem has gone unsolved. I cancelled the membership immediately. Never used it. I would like to have my money back please.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

No one HERE can assist. These communities are absolute not Adobe Customer Support.

 

Call Adobe at the numbers listed at https://helpx.adobe.com/contact/phone.html.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

LATEST

In addition to the two correct replies from Adobe employees telling you we cannot help with billing on this forum, I'd like to warn you that scammers frequent forums these days, so do not respond to any PMs you may get purporting to be Adobe.

~ Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines