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New Here ,
Aug 10, 2022 Aug 10, 2022

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I subscribed to the free trail yesterday and you guys took my money and the trail period was not even over or even started. I would like to kindly ask for my money back please. I only subscribed to the trial offer I don't understand how and why my money was taken. 

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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@Olwethu25594361awgv 

 

Acrobat Reader for Mobile is free. If you subscribed to something through Apple or Google Play, then you did not subscribe through Adobe, and you need to go through them.

 

Apple App Store:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Google Play:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Jane

 

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Did not complete download nor did I acccept the fees 

how do I delete this app? 
I've been thru the entire info and no obvious way to delete the app 

Please show me how to get out of this theft 

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

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@epic_Meadow5FD8 wrote:

"Please show me how to get out of this theft"


 

Theft? It's not theft. Apple or Google Play will refund your money when you properly cancel your trial within the seven days. If you don't cancel you will continue to be billed.

 

 


"how do I delete this app?" 

You haven't said if you are on an iPad, iPhone, or Android device, but delete it as you would any app. Just be sure to properly cancel.

 

Jane

Forum volunteer

 

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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@epic_Meadow5FD8 Hello,

 

Adding to what Jane said,

 

please refer to the below links to know how to delete an application from your device depending upon the platform:

For Android: Delete or disable apps on Android - Android Help (google.com)

For iOS: Delete apps on your iPhone, iPad, and iPod touch - Apple Support

 

I hope this helps.

 

Thanks,

Souvik.

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