Subscription

[Donald35310310mn5g]

I do not have a subscription to adobe but yet I've been charged 4 months straight I cancelled the trial the same day December 6 2023 so why am I still being charged? I have a list of subscriptions and adobe is not on it.

[S. S · Accepted solution]

Hello @Donald35310310mn5g,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.