• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Subscription

New Here ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

I just bought the full version of acrobat.  How do I get it to work on my phone?  It keeps asking me to subscribe to premium to simply edit docs.

 

Thanks for assistance. 

TOPICS
Create PDF , Edit and export , Install update and subscribe

Views

78

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

Hi there,

I hope you are doing well. Thanks for reaching out to us.

I have checked the Adobe account linked to the email address you are using for this community. It looks like you have both a personal and a business account registered under the same email.

To resolve the issue, please try signing out of your account on your phone and then signing back in. Make sure to select the business account when logging in. This should help you access the correct account.

 

You may also take a look at the help article https://adobe.ly/40tMSHz for reference.

 

Let us know how it goes.

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 01, 2025 Feb 01, 2025

Copy link to clipboard

Copied

LATEST

Yes, thank you, that was the problem.  Directions that explained this when I subscribed would have avoided a lot of frustration. 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines