Subscription

[seyifunmi_6937]

I subscribe to the yearly subscription, and I was deducted about 11000. After a month, i could not edit or do anything premium. So I request that this is looked into and worked on. Thank you , I will attach

 

a screenshot of my subscription.

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account linked with the Adobe ID you're using on this community and found that you have an annual plan for the Acrobat Premium plan, which was purchased with the 7-day trial.

What happens when you try to use the premium features of the application? Do you get any error message? If yes, please share the screenshot of the same for more clarity. Also, a small video recording of the steps you are taking and the issue as it occurs would be very helpful.

~Amal

[seyifunmi_6937]

Hello Amal,

Kindly find the attached screenshots showing that I am a free user and video showing that I cannot edit PDF File. Thank you.

[Amal.]

Hi there 

Thank you for sharing the details. Please try to log out of the application and re-login and see if that helps. You may also try to restore the purchase, tap on the Profile icon > Subscription > Restore Purchases, and reboot the device once and see if that helps. 

Let us know how it goes. 

~Amal