Suscripción

[Margarita Alejandra0101]

No me permite usar las herramientas de mi cuenta premium y mi subscripcion sigue activa, ya si restaurar compras y me manda error, ayuda por favor 

[Ria Tagra]

Hi @Margarita Alejandra0101 

Hope you are doing well!

Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store. 

Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app. 

1. Back up your data as follows: From the Home view, tap Files > On this Device. 
2. For every file that you need to back up, tap overflowicon 
3. Choose Save a Copy, select a location and complete the workflow. 
4. The files in the Recent list are likely already backed up. With Acrobat open and a network connection, cloud files should already be synced. Acrobat’s local storage automatically is deleted when the app is uninstalled.
5. Uninstall the app. 
6. Reinstall the app from the app store where you originally purchased your subscription. 

For more help refer to:adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#resolve-issue-in-restore-purchases 

  Let us know how it works at your end. If you still face the same issue please feel free to reach out to us. 

Regards 

Ria 

[Margarita Alejandra0101]

Hola Rita,

El tema es que no puedo usar las herramientas premium, ya pagué y aparece que sigo sin ningún plan de pago, no puedo unir pdfs, generar pdfs, etc.

No necesito una copia de seguridad

Saludos

Alejandra Muñoz

[Ria Tagra]

Hi @Margarita Alejandra0101,

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

1. Tap my name beside my profile picture.
2. Tap send a message.
3. Write your message and tap send.

We will be waiting for your response.

Regards

Ria