Hope you are doing well!
Sorry for the difficulties while restoring your subscription. The Restore Purchases workflow breaks after Acrobat updates from a store that’s different from the original install store.
Details: When Acrobat updates manually or automatically from a store which is different from the original store, the restore subscription workflow breaks. For instance, when you download the app from Google’s Play Store but update it via Samsung’s Galaxy Store, it results in a dialog that asks you to reinstall the app.
For more help refer to:adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#resolve-issue-in-restore-purchases
Let us know how it works at your end. If you still face the same issue please feel free to reach out to us.
Hope you are doing well.
Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status.
Note: This is a public forum, please do not share personal information here.
For sending a private message follow the below steps:
We will be waiting for your response.