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Synch error

New Here ,
May 08, 2024 May 08, 2024

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"I'm logged into the same Adobe account on both my smartphone and tablet. However, text highlighting is usually not synchronized between devices. For example, if I highlight something in a book while reading it on my phone, when I later open the same book on my tablet, the highlights are not visible. Why is this happening, and how can you fix this issue?"

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Android , Edit and export

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Adobe Employee ,
10 hours ago 10 hours ago

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Hi @Daniel3678870761bv,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Do you see this error with every file you work with? If yes, please share a few pieces of information for further investigation:

1. The app version of Acrobat you use on both devices (go to Profile-> About Acrobat);

2. The OS of your devices and its version;

3. A screen recording video of the event from both devices for better understanding.

 

Look forward to hearing from you.

 

-Souvik

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