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Toda vez que abro um arquivo, alguns segundos depois ele fecha

New Here ,
Oct 23, 2022 Oct 23, 2022

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Quando tento abrir qualquer documento no Adobe do meu tablet, ele abre por uns 2 segundos e logo encerra sem exibir nenhuma mensagem. Isso ocorre com qualquer arquivo que tento abrir, sendo que estes mesmos arquivos são abertos no Adobe de outros aparelhos normalmente.

O curioso é que este problema começou há dois dias e antes disso eu conseguia utilizar normalmente o aplicativo, inclusive abrir o mesmo arquivo sem problemas.

Já desinstalei e instalei novamente o aplicativo, também o defini como padrão. Gostaria de uma orientação de como posso resolver este problema. Acrescentei uma gravação exibindo o problema.

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Adobe Employee ,
Oct 28, 2022 Oct 28, 2022

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Hello @LuanaLima 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

As per my understanding, your application is crashing while opening a document.

For the resolution, could you please try these steps: -

1. Try to clear the cache of the application.

2. Update the application.

3. Sign out and sign in back.

4. Update your device.

 

If the issue persists, Could you please help me with a few details:

1. The application version of Acrobat Reader Mobile;

2. The operating system you are using and its version;

3. A screen recording of the happening situation for better understanding.

4. Is the issue file specific? If yes, then could you please share the file with us?

4. Send crash report to Adobe.

To know how to send a crash report, refer to: https://www.adobe.com/devnet-docs/acrobat/ios/en/settings.html#send-crash-reports-to-adobe.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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