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Transfert account from Android To IOS

New Here ,
Nov 11, 2022 Nov 11, 2022

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Hello , 

I've recently change my phone and tablet for IOS. My Acrobat was renew automatically and i want to transfert my license on my iPad. 

I've login with the same email but no license found. 

Can you help me ? 

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Android , iOS

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Adobe Employee ,
Nov 11, 2022 Nov 11, 2022

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Hi @François27086608cka5,

 

Hope you are doing well. Sorry for the trouble.

 

Can you confirm if you purchased the subscription using Google Play Store or Samsung Store?

 

Please let us know so we can proceed further with assisting you.

 

In the meantime, you can go through the link for information: Can I move my subscriptions on google play to my new Apple 12 pro max - Google Play Community

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Nov 20, 2022 Nov 20, 2022

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Hello , 

 

thanks for your answer. It was with Google play store. 

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hi @François27086608cka5,

 

Hope the above link helped you.

 

-Souvik

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