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Trial charge?

New Here ,
Mar 30, 2022 Mar 30, 2022

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I'm writing here in hopes to get a refund. I was offered a 7 day free trial on March 28,2022. I agreed to the free trial. On the same day, I was charged for the entire year! 69.99. I reached out to Google play store and was denied a refund. I cancelled my subscription in hopes that would work, no luck. What do I have to do to get my money back? 

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi @Kristica23826867z4rn 

 

As mentioned that you have been charged for the free trial. We need to check for more information related, could you please send us your Adobe ID, Order ID, and date when you opted for the trial in a private message. 

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Thanks,

Harsh

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New Here ,
Mar 31, 2022 Mar 31, 2022

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Same thing happened with me.. i didn't get my refund. On free trial

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Hi @Kristica23826867z4rn @ADITI23849472qusj 

 

Thanks for providing the details. We are checking internally what could cause something like this. Your patience is appreciated.

 

Regards,

Harsh

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New Here ,
Apr 01, 2022 Apr 01, 2022

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 I bought  i month free trial premium on my mobile phone. But didn't got the feature i wanted. I cancelled my subscription on the same day or next day. But i didn't get my refund. Please can anyone help me

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi Aditi,

Sorry for the delayed response. 

You got charged because you have opted for the monthly subscription and we only provide a trial for a yearly subscription.

For more details here is a help document you can refer to: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#subscription-service...

 

Thanks,

Harsh 

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