Trouble with pdfs - signing and editing

[Lauren298423190785]

I purchased the $69.99 yearly subscription to Adobe Acrobat Reader: Edit PDF app for my iPad. I use this for work and save a file from a website and need to be able to edit it, save as, and also sign with my Apple Pencil as needed.

When I download it and import to adobe it makes it a read only copy and it won't let me sign it. When I download it and "save to files" on my iPad and then go to edit it, it has the original document and anything I've typed on my iPad as a photo almost and when I edit more it types over the words already there.

I also cannot edit the same file on my iPad and then open it on my MacBook or else it types over words already there again.

Please help.

[S. S]

Hi @Lauren298423190785,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing a few pieces of information for further investigation:

1. The file on which you experience the issue with;

2. A screen recording of the workflow you are following, which also shows the errors or the overlap of the text;

3. The application version of Acrobat Reader Mobile you use;

4. The iPadOS version your device is running.

Also, is it only with files downloaded from a particular website or with all the files? Can you check with any local files on your device if the result is the same?

Look forward to hearing from you.

-Souvik

[Lauren298423190785]

Hi, so sorry for the late reply. Life has been busy. 

Unfortunately I cannot share my workflow. I have private patient information on my files and cannot video them or share them. They are simple fill in PDF forms (3 pages total) with fields that have header and a few fields that repeat on a few pages.  I simply need to fill in the info, be able to sign it, and access it on my phone, iPad, and MacBook Pro. 

my adobe is version 23.05.01

my iPad is a 9th generation running OS 16.3.