Troubleshooting pdf from safari web search

[Maraime22536993cjjq]

Well on my Safari internet Calwin page I am unable to acces my e notification pdf communications letters not downloads and viewable to me

[Harsh Vardhan Pareek]

Hi @Maraime22536993cjjq 

As mentioned that you are unable to access your e-notification pdf, would you mind sharing a few details to understand the issue better?

1. Is there any error message that stops you from viewing PDF?

2. If you are trying to open them directly from the browser, then try to download them first and then open them. Check if that works.

3. Application version?

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

[Maraime22536993cjjq]

The documents used open automatically from the website now it says about blank message and only shows the header fist page and not the rest of the documents being shared to me

[Maraime22536993cjjq]

Also when downloading it has nothing to download it doesn't display the whole pdf file

[Harsh Vardhan Pareek]

Hi @Maraime22536993cjjq 

Here are a few troubleshooting steps that you could try.

1. As you have tried to open PDFs on Safari, kindly change the browser and check if that works.

2. If you have downloaded the PDF then please attach it here, so we can test it. Or you can send us a link to the PDF in a private message.

Thanks,

Harsh

[miss.rowsay]

I am having the same issue; one of the problems here is that calwin e notices link as javascript:void(0) and open directly in browser. There is no way to share the PDF because it is opening as an unmovable first page and when holding to highlight, it tries to open the header as an image instead of a PDF. I've tried opening in chrome as well and it works the same as safari; it will not open the whole file just the first page with header 

[Harsh Vardhan Pareek]

Hi @miss.rowsay 

Thanks for providing the details.

Could you please share a few more information?

1. If possible, could you share a video of the issue?

2. Did you try to open the PDFs from the Acrobat Reade DC desktop app?

Regards,

Harsh