• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
4

Trying to get a refund for a yearly subscription

New Here ,
Jun 13, 2023 Jun 13, 2023

Copy link to clipboard

Copied

I contacted the Samsung store to refund and cancel my subscription and they said I had to reach out to Adobe support to receive a refund. I am a low income individual and $92 CAD is enough to leave me without any food for the rest of the month. I am DESPERATE. I did NOT recieve any email warning me my free trial was ending as I was promised on my end, and I only activated the free trial out of desperation because I needed to sign an important contract for my work and my computer was being repaired. I will NEVER have further use for a whopping year long subscription. I already used up my 48 hour time gap trying to contact Samsung for a refund only to be told to reach out to Adobe. I have autism and ADHD, so I only activated the subscription willingly with the knowledge I would be reminded, this is deceitful. 

TOPICS
Cancel subscription

Views

184

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

LATEST

Hello @emma30476810rosg,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines