Trying to get a refund for a yearly subscription

[emma30476810rosg]

I contacted the Samsung store to refund and cancel my subscription and they said I had to reach out to Adobe support to receive a refund. I am a low income individual and $92 CAD is enough to leave me without any food for the rest of the month. I am DESPERATE. I did NOT recieve any email warning me my free trial was ending as I was promised on my end, and I only activated the free trial out of desperation because I needed to sign an important contract for my work and my computer was being repaired. I will NEVER have further use for a whopping year long subscription. I already used up my 48 hour time gap trying to contact Samsung for a refund only to be told to reach out to Adobe. I have autism and ADHD, so I only activated the subscription willingly with the knowledge I would be reminded, this is deceitful. 

[S. S]

Hello @emma30476810rosg,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.