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Trying to use acrobat on ipad

New Here ,
Feb 03, 2024 Feb 03, 2024

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Files opened in adobe acrobat freeze and continue every 5 seconds or less.  How can I make this stop.

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Crash or freeze , View or share PDFs

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Adobe Employee ,
Feb 09, 2024 Feb 09, 2024

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Hi @Jeremy35223681ytt6,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. The OS [iOS/Android] and its version;

3. A screen recording of the event;

4. A sample file where you experience the issue to test in-house.

 

Look forward to hearing from you.

 

-Souvik

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