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Unable to access premium features

New Here ,
Mar 10, 2022 Mar 10, 2022

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I have just transferred all apps to my new iPad and am not able to restore purchase of subscriptions. Have followed all of the advice on troubleshooting threads and still getting error code 8. Please could you advise best course of action? Many thanks 

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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Hi @Gill23527357wka0 

 

Sorry for the delayed response, It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Let us know if that helps.

 

Thanks,

Harsh

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