Unable to access premium version on Mac

[Gaurav21866155z5vg]

I have subscribed to the premium version on my Ipad but cant access the same on my Macbook. I have used the same apple Id and tried relogin and reinstalling the app on macbook

[Harsh Vardhan Pareek]

Hi Gaurav,

Hope you are doing well.

As the mobile premium subscription is different from the Acrobat DC desktop application subscription, so you cannot use the same features on Mac. To use the same premium features Acrobat DC is a different subscription. On the other hand, if you subscribe to Acrobat DC for Mac, you can use the features on the iPad.

Reference document for more information: https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know if that helps.

Thanks,

Harsh

[Daryl351694566r2d]

So I just got robbed for $70 dollars thinking it was renting the program for the year. This is just wonderful. 

[Tara38094580xdau]

Yep, me too. I will be canceling the mobile version. I only use that occassionaly, but also thought that it transferred across platforms. Just another way that companies can get more of your money. My bad for not reading the fine print. 

[S. S]

@Tara38094580xdau,

You can refer to this link for more Acrobat Premium subscription related info: Manage subscriptions

-Souvik

[Daryl351694566r2d]

Apparently a lot of us ar getting screwed this way. 

[S. S · Accepted solution]

Hi @Daryl351694566r2d,

Hope you are doing well. Thank you for reaching out!

If you have a subscription to Acrobat Pro DC, you can use the same login on your laptop and tablet.

However, if you have a mobile subscription, i.e., Acrobat Premium, it is specific to mobile devices or tablets and cannot be used on your laptop.

If you plan on only using the account for viewing on your laptop, then you are free to do so, but the tools will not be available.

Hope this clarifies your question.

-Souvik