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Unable to open PDFs from WhatsApp

New Here ,
Jan 08, 2024 Jan 08, 2024

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Recently, out of nowhere I have been unable to open PDFs from my WhatsApp and every time I try, it shows "unable to access the file or check your connection" followed by a "a system error was encountered " notification from Adobe reader app, what's the issue? 

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Android , View or share PDFs

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi @Jay34659431zvpn,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat you use(go to Profile-> About Acrobat);

2. The Android version of your device;

3. A screenshot or a screen recording of the issue for a better understanding.

 

Look forward to hearing from you.

 

-Souvik

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Adobe Employee ,
Jan 28, 2024 Jan 28, 2024

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@mathew34980320blt2 The issue seems more from WhatsApp than Acrobat Reader.

 

I tried to reproduce the issue at my end, and it worked (both Android and iOS).

 

A screen recording of the workflow would be the best thing to share for further troubleshooting.

 

-Souvik

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