Unable to unsubscribe from Acrobat for Samsung Premium

[Cheryl5EED]

I've been told to go to Google Play and go to subscriptions and unsubscribe, but I only get the "Getting Started" section. My email at Google Play is not the same as the one I used for Acrobat Premium. I have tried to switch to the corresponding email, but Google keeps logging my other email in. I've contacted Google and the told me to contact Adobe. I really need to unsubscribe please!

[Huoth Vuthy]

Hi I'm  Huoth Vuthy

[Cheryl5EED]

Hi lol.

[Ria Tagra]

Hi Cheryl5EED, 

Hope you are doing well.

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation?

For Android. 

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices. 

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play. 

For billing issues or a refund, see Get a refund on Google Play. 

Please try the appropriate email address to resolve this.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

Regards 

Ria 

[Cheryl5EED]

Hi, and thanks for replying. I'm canceling because I can't spare the expense right now. The above instructions didn't help on my end. Van't you just pm me so I can give you the details and cancel it on your end?

[Cheryl5EED]

Hello? You asked me to reach out if this doesn't work. It didn't so I'm reaching out. Can you please just take my info and cancel it on your end?

[Cheryl5EED]

As I said above. Google Play doesn't even register that I have a subscription, and told me to contact Adobe. Why is is so difficult to cancel? This is ridiculous.

[Ria Tagra]

Hi Cheryl5EED,

Hope you are doing well.

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status". Note: This is a public forum, please do not share personal information here.

• You may refer to the steps provided in the following help document to initiate a private message. 
• - How Do I Send Private Message 

We will be waiting for your response.

Regards

Ria

[defaultot8pvv23g2wa]

I had this same issue and tried for two days to cancel before I was charged..finally I called Samsung help and they showed me how to cancel it in the Samsung store (I only ever use the Google play store so I didn't even know I signed up in Samsung!) They told me to email Adobe for my refund and the email I received from Adobe said to come post my question in the forums so here I am, in the forum requesting a refund for order P20210503US52426797 in the amount of $74.88 

Thank you.

Aly Brose 

[Destany218743508oyc]

Crap is irritating. Just giving run around. I need to cancel. As you said I use Google play store not samsung. 

[Harsh Vardhan Pareek]

Hi @Destany218743508oyc 

Sorry for the issue you faced while trying to cancel the subscription. Here is a discussion link on a similar issue, kindly follow the steps provided there and let us know if that works.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/t...

Thanks,

Harsh