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Unable to unsubscribe from Acrobat for Samsung Premium

Community Beginner ,
Apr 17, 2021 Apr 17, 2021

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I've been told to go to Google Play and go to subscriptions and unsubscribe, but I only get the "Getting Started" section. My email at Google Play is not the same as the one I used for Acrobat Premium. I have tried to switch to the corresponding email, but Google keeps logging my other email in. I've contacted Google and the told me to contact Adobe. I really need to unsubscribe please!

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Android , Cancel subscription

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New Here ,
Apr 18, 2021 Apr 18, 2021

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Hi I'm  Huoth Vuthy

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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Hi lol.

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Apr 18, 2021 Apr 18, 2021

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Hi Cheryl5EED, 

 

Hope you are doing well.

 

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation?

 

For Android. 

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices. 

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play. 

For billing issues or a refund, see Get a refund on Google Play. 

Please try the appropriate email address to resolve this.

  

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html 

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

 

Regards 

Ria 

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Community Beginner ,
Apr 18, 2021 Apr 18, 2021

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Hi, and thanks for replying. I'm canceling because I can't spare the expense right now. The above instructions didn't help on my end. Van't you just pm me so I can give you the details and cancel it on your end?

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Community Beginner ,
Apr 21, 2021 Apr 21, 2021

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Hello? You asked me to reach out if this doesn't work. It didn't so I'm reaching out. Can you please just take my info and cancel it on your end?

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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As I said above. Google Play doesn't even register that I have a subscription, and told me to contact Adobe. Why is is so difficult to cancel? This is ridiculous.

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May 06, 2021 May 06, 2021

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Hi Cheryl5EED,

 

Hope you are doing well.

 

Sorry for the delayed response. We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message to check your account in order to validate your subscription status". Note: This is a public forum, please do not share personal information here.

 

We will be waiting for your response.

 

Regards

Ria

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New Here ,
May 07, 2021 May 07, 2021

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I had this same issue and tried for two days to cancel before I was charged..finally I called Samsung help and they showed me how to cancel it in the Samsung store (I only ever use the Google play store so I didn't even know I signed up in Samsung!) They told me to email Adobe for my refund and the email I received from Adobe said to come post my question in the forums so here I am, in the forum requesting a refund for order P20210503US52426797 in the amount of $74.88 

 

Thank you.

Aly Brose 

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Crap is irritating. Just giving run around. I need to cancel. As you said I use Google play store not samsung. 

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Hi @Destany218743508oyc 

 

Sorry for the issue you faced while trying to cancel the subscription. Here is a discussion link on a similar issue, kindly follow the steps provided there and let us know if that works.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/t...

 

Thanks,

Harsh

 

 

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