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Unable to use premium subscription

New Here ,
Feb 12, 2024 Feb 12, 2024

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For the last year ive been unable to access the premium fumction on my subscription.

Every time the app sends me to the subscription page which when I clock subscribe it tells me O already have a subscription which shoild then be activated again. Sometimes it does activate but mosy there are some error and ot is not activated and therefore I am unable to use the premium functions whico I've been paying for for well over a year now.

It is on apple

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Install update and subscribe

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi @Cobus354191464cu6,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi @Cobus354191464cu6,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this helps.

 

Thanks,

Souvik.

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