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Unsubscribed

New Here ,
Aug 02, 2021 Aug 02, 2021

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Hi, I had unsubscribed before the 7 days was up an I was charged $119... So I went on to the app an unsubscribed again. Couple days later I was credited. But then two weeks later I was charged again.

 

Who can help me to fix this. Because twice I had to pay overdraft fees an I like to be credited 

 

Many Thanks Adrian

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Aug 03, 2021 Aug 03, 2021

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Hi,  

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria  

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New Here ,
Aug 03, 2021 Aug 03, 2021

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Hi Ria, I did cancel an received my refund. But then I was charged again two weeks later.

 

I just want to trial it, then found out my wife already has adobe so I cancelled it because then we both paying for it.

 

I would like a refund

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New Here ,
Aug 03, 2021 Aug 03, 2021

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Can you help me with my refund? 

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