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Urgente :Pago realizado en diciembre

New Here ,
May 19, 2025 May 19, 2025

En diciembre pasado pague suscripcion y hoy dejo de funcionar, me mostro en algun momento durante el dia de hoy que estaba ok en la pagina pero luego desaparecio, necesito urgente que me repongan el servicio y que no me contacte con un agente virtual, el cual no resuelve,no sirve, necesito un agente humano para enviarle mi cargo de la TC y la suscripcion vuelva a la normalidad

 

urgente un contacto

TOPICS
Crash or freeze
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1 ACCEPTED SOLUTION
Adobe Employee ,
May 19, 2025 May 19, 2025
LATEST

Hi there

 

Hope you are doing well and we are sorry to hear that you are experiencing issues with the subscription.

 

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active/paid plan. If you have used a different Adobe ID (Email ) for the purchase. Please log out of the app, reboot the computer, and re-login with the correct Adobe ID and see if that helps.

 

Also for future reference and self-help please check the help page https://adobe.ly/43CO0LU

 

 

Regards
Amal

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Adobe Employee ,
May 19, 2025 May 19, 2025
LATEST

Hi there

 

Hope you are doing well and we are sorry to hear that you are experiencing issues with the subscription.

 

I have checked your Adobe account linked with the Adobe ID you are using on this community, and I am unable to find any active/paid plan. If you have used a different Adobe ID (Email ) for the purchase. Please log out of the app, reboot the computer, and re-login with the correct Adobe ID and see if that helps.

 

Also for future reference and self-help please check the help page https://adobe.ly/43CO0LU

 

 

Regards
Amal
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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