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Valid subscription and still the application ask for the subscription

New Here ,
Jan 07, 2022 Jan 07, 2022

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Application prompts for subscription while still Having a valid subscription ,

I was using in old iPhone and I did not log out from that device  and now I am sign in to another mobile and it's asking for subscription again , why ?

TOPICS
Cancel subscription , Edit and export , iOS

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Hi @shaikh22549766xdfy 

 

As we have also checked but there is no subscription showing under your email. Please check if you have some other email with the active subscription then use that one to sign in. You can let us know in a private message so we can check to help you better.

To check subscription status, refer to this help document: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Thanks,

Harsh

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