Verification Failed (IC2)

[Kellie26054648fv1i]

I am trying to set up a subscription for premium tools for mobile and when you press on either monthly or yearly it brings up pop up box that says - 'Could not complete Purchase - Verification Failed - Error Code - IC2) - Can not go any further.

Please help! 

Thanks 

 

[Krutikka D]

Hello @Kellie26054648fv1i 

I hope you're doing great.

As checked, I cannot see any active subscription on this account. If you've purchased the subscription through any other email address, kindly share it with me via private message.

I am hoping to hear from you soon.

Regards,

Krutikka

[Kellie26054648fv1i]

Hello, The only two emails I have are.

I have tried it will not allowed to do any monthly subscriptions.

Thanking you

Kellie Balgowan

(PII removed by the moderator)

[Krutikka D]

Hello @Kellie26054648fv1i 

I hope you're doing great.

Sorry, but I cannot see any subscriptions on any of these email accounts.

Could you please check which email ID you are using while logging in?

Also, check for any updates on the application or device.

Could you also help us with a few details -

1. Application name and version.
2. Device name and OS version.

A video of the workflow you're doing.

Hoping to hear from you soon.

Regards,

Krutikka