Viewing files/documents

[dbrstwrt19]

Recently, when I try to open a document to view with Adobe Acrobat, I keep getting an Adobe Acrobat ad to purchase the Premium Adobe Acrobat.  When I X out of the ad, my document is never there to open.  I have tried several times and have even uninstalled/reinstalled the Adobe Acrobat app with no luck.  Everytime I try to open a file/document, I get the ad with no file/document to view.  Can you please help?  Thank you. 

[alfred_7704]

Same issue here! Annoying! DK the answer! 😞

[dbrstwrt19]

It's frustrating and I need an answer. It's very important!

[jane-e]

...when I try to open a document to view with Adobe Acrobat...

By @dbrstwrt19

You said you are using Adobe Acrobat, but you posted to the Acrobat Reader Mobile forum. Please answer these questions so we can better assist:

• Can you confirm which application you are using?
• What is your device?
• What is your OS and version?
• Can you share a screenshot of the error message?

Jane