Waiting for conversion

[mary1crna]

Just bought this and forwarded a document from my email to adobe to fill put and sign. I converted to pdf and it saus its still working and has the round circle image indicating its still wirking. Its been over 30 hours! Now what? How do i get in and finish document?

[Amal.]

Hi @mary1crna

Thank you for reaching out!

To assist you better, could you please let me know which version of the Acrobat Reader mobile app and the OS you're currently using? To check the version of the app,  tap on the profile icon > About Adobe Acrobat .

Also, is this issue happening with a specific PDF file, or are you noticing it across all your PDFs? Understanding this will help narrow down the cause.

It would be really helpful if you could share the exact steps you're following when the issue occurs. If possible, could you also share a small video recording? This would give us a clearer idea of what's happening and allow us to support you more effectively.

~Amal

[jane-e]

Just bought this and forwarded a document from my email to adobe to fill put and sign.

By @mary1crna

What do you mean when you say you forwarded a document from your email to Adobe?

Adobe Acrobat for Mobile is free. What did you purchase?

Are you following these steps?
 https://www.adobe.com/acrobat/mobile/fill-sign-pdfs.html
https://helpx.adobe.com/acrobat/using/fill-and-sign.html

If not, please give us your exact steps.

Jane