Waiting for network to download

[The_Boogeyman]

I cannot download documents from my adobe cloud storage on Android. I always get the error "Waiting for network connection" even when I am connected to the Internet. Already reinstalled the app.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

The error message "Waiting for network connection" despite having an active internet connection can sometimes be caused by a few different things. Here are some steps that might help:

1. Try switching between Wi-Fi and mobile data to see if the issue persists. Sometimes, certain network settings or restrictions can interfere with the app’s ability to connect.

2. Enable Background Data & Unrestricted Data Access:
Go to your device Settings > Apps > Adobe Acrobat (or Adobe Scan, if you're using that) and make sure:

• Background data is enabled.

• Unrestricted data usage is turned on (especially if you're on Data Saver mode).

3. Clear Cache (but not Data): Head to Settings > Apps > Adobe Acrobat > Storage and tap Clear Cache. This can often resolve strange or lingering issues.

4. Sign Out and Back In: Sometimes, signing out of your Adobe account and then signing back in can refresh your session and restore cloud connectivity.

Let us know how it goes.

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[The_Boogeyman]

None of this worked.

[The_Boogeyman]

What's the fix here?

[Amal.]

Hi there

Hope you're doing well, and thank you for reaching out!

To help us better understand the issue, could you please share a short screen recording showing the steps you're taking and where the problem occurs?

In the meantime, you can also try signing in to Document Cloud via a mobile browser at https://adobe.ly/44pbe9j. Once signed in, try downloading the file directly to your device's local storage and see if that works.