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Weblink pdf files will not open

New Here ,
Jul 24, 2022 Jul 24, 2022

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For some reason my samsung will not open an online pdf link. However, if I have a pdf saved on my phone it will open that. Any suggestions? Thanks.

 

TOPICS
Android , General troubleshooting , PDF forms , View or share PDFs

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hello Rob,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few details for better investigation:

1. The application version of Acrobat Reader Mobile you are using;

2. The Android version your phone is running on;

3. A screen recording of the event for better understanding.

 

Also, is it opening from a specific site or with all files.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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New Here ,
Jul 26, 2022 Jul 26, 2022

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My adobe version is 22.6.0.22829
My Android is version 12
Attached is a screen recording. You'll see anytime I click on a PDF link it
will not open. Thanks for your help

Robert F. Lasich
Certified Fraud Examiner (CFE)
Special Agent Ret.
US Treasury
Inspector General for Tax Administration
Office of Criminal Investigations
412-448-1432

This email, including attached files, may contain confidential
information and is intended only for the use of the individual and/or
entity to which it is addressed. If you are not the intended recipient,
disclosure, copying, use, or distribution of the information included in
this email is prohibited.

Non Nobis Domine, Non Nobis, Sed Nomini Tuo Da Gloriam

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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@Rob L 007 Hi,

 

Can you please use the reply option on the community to attach the screen recording? Attaching it over email does not paste the attachment here with the reply.

 

Thanks,

Souvik.

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