• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

When downloading, says file corrupt

New Here ,
Dec 23, 2020 Dec 23, 2020

Copy link to clipboard

Copied

Anyone else having an issue on Android with downloading ans pdf states an error and file is corrupt? How do you fix that issue?

TOPICS
Android

Views

4.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 30, 2020 Dec 30, 2020

Copy link to clipboard

Copied

I'm having the same problem. Certain files I was able to open a month ago, and now on those same files I get a message that the file is damaged or corrupted. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 13, 2021 Nov 13, 2021

Copy link to clipboard

Copied

any body have the Solution for this issue

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 13, 2021 Nov 13, 2021

Copy link to clipboard

Copied

LATEST

Hello everyone,

 

Sorry to hear that the issue still persist.

We'd like you to try a  couple of steps and see if that helps:

1- Make sure that you have the most recent version of Acrobat Reader installed. Look for Acrobat Reader mobile app in App/Play Store and click on Update (if there's any)

2- Try checking with the different PDF file and see if that's giving the same error.

3- If these problematic files are saved on any Cloud storage like document cloud, GoogleDrive, Dropbox etc. and removed originally from there,  then such error may reflect. 

Also, download/open the file again from source and try opening them.

 

To further investigate this, help us with the following details:

1- File's origin, whether its a shared one or generated by you and saved locally on device.

2- If possible, share one of those original files with us. We'd check the same at our end. You can upload it on Document Cloud web and share the link.

 

Thanks,

Akanchha

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines