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Why my problem of subscription solved

New Here ,
Jan 30, 2024 Jan 30, 2024

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I paid 360 Rupees but subscription is not started. 

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Cancel subscription

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2 ACCEPTED SOLUTIONS
Community Expert ,
Jan 30, 2024 Jan 30, 2024

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@CS EDUCATION 

 

 Acrobat Reader is free. If you purchased Premium for Acrobat Reader, you need to contact the App Store or Google Play.

 

Google Play Help: https://support.google.com/googleplay/?hl=en#topic=3364260

App Store Help:https://support.apple.com/apps

 

Jane

 

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @CS EDUCATION,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to activate the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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@CS EDUCATION 

 

 Acrobat Reader is free. If you purchased Premium for Acrobat Reader, you need to contact the App Store or Google Play.

 

Google Play Help: https://support.google.com/googleplay/?hl=en#topic=3364260

App Store Help:https://support.apple.com/apps

 

Jane

 

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @CS EDUCATION,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to activate the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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